Gran Melia Xi'an

Dear Gran Melia Xi'an Management, I am writing to express our sincere gratitude for the outstanding hospitality and assistance provided during our recent stay from December 17th to December 22nd, 2024. Our visit to Xi'an was made truly memorable thanks to the exceptional service offered by your esteemed establishment. Special thanks are extended to your hotel manager, whose prompt and compassionate assistance during an unexpected emergency was deeply appreciated. Their immediate response and coordination with Genertec Universal CREC Xi'an Hospital ensured that all necessary medical attention was received without delay. This level of care and commitment to your guests' well-being speaks volumes about the quality of service at Gran Melia Xi'an. We would also like to commend the entire staff for their professionalism, courtesy, and dedication to making our stay as comfortable and pleasant as possible. From the meticulously maintained rooms to the exquisite dining experiences, every aspect of our stay exceeded our expectations. Once again, thank you for your remarkable hospitality. We look forward to the opportunity to visit Gran Melia Xi'an again in the future and will highly recommend your hotel to our family, friends, and colleagues. With warm regards, Chhoeut Phally Dorrel RHODES MBA, MS

You’re 10 minutes walk from one of the main walking street and 3 minutes from one dynasty show (tang paradise) that I really enjoyed. The espresso in the lobby was really good! Berry from the red level lounge, who is the most skilled English speaker I met in China so far, went the extra mile and helped a lot even behind her duties.

The room chosen was fantastic with own balcony and a nice view, on the site it is called lakeview, however there is no lake, but a kind of Pont with water fountains that unfortunately did not work. The hotel has a fantastic entrance and once inside a large reception and modern. The room had fantastic fresh colors.

Our room was nice and beds comfortable. However, the corridor and lobby smelled like cigarettes. Breakfast had a wide selection, although quality was average. My kids loved the ice cream. The location was good, walkable to restaurants and pretty close to most main attractions.

Well located, good and detailed service. Room was spacious and high ceilings with seclusive view of the city. Near Popular Tang Dynasty and walking streets.